Terms and Conditions

» All customers ordering from Pin Lab must agree to the following terms and conditions. Please carefully read through this document and feel free to contact us with any questions. We are confident that our customers will be satisfied with our products but we will refer to this document in the unlikely event of a problem or dispute.
Pin Lab Terms and Conditions / User Agreement

In ordering custom products from Pin Lab and in using PinLab.com you are deemed to have read and agreed to the following Terms and Conditions:

The following terminology applies to these Terms and Conditions: “The Company”, “Pin Lab”, “Ourselves”, “We” and “Us”, refers to Falkor Labs, LLC DBA Pin Lab. “Customer”, “You” and “Your” refers to you, the person accessing PinLab.com and/or ordering custom products from Pin Lab and accepting Pin Lab’s Terms and Conditions. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Prices and Quotes

Before ordering custom Pins from Pin Lab, the Customer will receive an all-inclusive price quote containing any and all design, manufacturing, production, setup, and shipping fees to be paid by the Customer for their order. Pin Lab guarantees that all orders of 5,000 custom Pins or fewer will not include charges for shipping. Shipping costs for orders of more than 5,000 custom Pins may be included on the price quote(s) sent to the Customer prior to the order being placed. Alternately, Pin Lab may, at their discretion, offer free shipping on orders of 5,000 or more custom Pins.

Prices for custom pins offered on PinLab.com, over the phone by a Pin Lab representative, or via e-mail from a Pin Lab representative are incorporated into this agreement by reference. All prices are in United States dollars (USD). Prices and products may change at any time at the discretion of Pin Lab and without notice. In no event shall a quote be good for more than 45 days unless approved in writing by Pin Lab.


Digital Proofs and Their Accuracy

When possible and appropriate, a price quote sent to the Customer is accompanied by a digital proof of the Customer’s custom pin design. A digital proof is an on-screen representation of what the Customer’s custom pin design will look like when produced. Digital proofs are not drawn to scale and are intended only as guides for the Customer to understand how their design ideas will be incorporated onto custom Pins. If specific text or image dimensions and/or spacing are required in creating the Customer’s custom pins, the Customer must supply them to Pin Lab prior to the start of production on the Customer’s order.


Due to variations in computer monitors, Pin Lab cannot guarantee the complete accuracy of colors seen on-screen on PinLab.com or on any digital proofs created for the Customer. To achieve the best possible on-screen representation of colors, Pin Lab uses the PANTONE® Matching System (PMS) to produce both the digital proofs and the custom pins. The on-screen representation of the PMS colors is, in general, close to the final product. Pin Lab is not liable or responsible if the Customer’s computer monitor is faulty or improperly configured and does not display colors correctly.


Intellectual Property Rights

Customers uploading or otherwise supplying designs to Pin Lab for use in production of custom Pins must either own or have explicit permission to use said designs. Customers must abide by United States trademark and copyright law in creating their custom pin designs. Customers may not use images of celebrities, corporate products or logos, or any other text, images, graphics, or design taken from any Web sites, publications, or other media without permission. Pin Lab is not held liable or responsible for verifying ownership of any designs supplied by Customers and assumes that any and all designs sent to Pin Lab by the Customer have been supplied with proper legal permission.


Pin Lab reserves the right to cancel any order for any product that we learn will violate a third party’s intellectual property rights. The Customer will be notified upon an order’s cancellation.


Pin Lab has the sole discretion to reject any design that it considers obscene, defamatory, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise determined to be inappropriate for Pin Lab to produce.


By visiting PinLab.com, you agree not to duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this Web site.


Payment Policy

Pin Lab accepts online payments via credit card or debit card. All online payments are securely transmitted using Secure Socket Layer (“SSL”) technology. In addition, Pin Lab accepts cash, checks, and money orders by mail. Pin Lab processes payments immediately upon receipt of payment information.


Unless otherwise specified, payment for custom pin orders to Pin Lab is made in full prior to the start of production. A mailed check must clear the bank before production of its corresponding order may begin. Pin Lab reserves the right to make individual arrangements with Customers for alternate payment methods, timing, or procedures.


In general, Pin Lab also accepts purchase orders from schools, universities, and government organizations. Pin Lab reserves the right to refuse a purchase order from any entity. Purchase orders are generally issued on Net 30 terms (payment due within 30 days of invoicing). Past-due orders are subject to 5% interest, compounding monthly.


Shipment / Delivery Times

Production times vary between custom pin styles. Durations listed on PinLab.com or given by Pin Lab representatives by telephone or e-mail include the production of custom Pins only. Delivery time of orders is not included in listed times, except where specifically noted, but can be estimated by Pin Lab representatives. Products produced by Pin Lab are manufactured outside of the United States. Pin Lab guarantees its listed production times but cannot guarantee delivery dates by third-party services. Pin Lab is not responsible for shipping delays outside of its control including, but not limited to, equipment failure, transportation delays, or acts of God. Pin Lab will keep Customers informed of any delays in shipping.


If the Customer has a specific date by which they must receive their custom pin order, Pin Lab will make every effort to attempt to ensure that its production schedule provides enough time for third-party delivery services to deliver the Customer’s order on or before the Customer’s necessary due date. Once an order has been shipped, Pin Lab does not assume responsibility of the delivery service to deliver the shipment on time.


Product Guarantee / Cancellation & Return Policy

All Pins produced by Pin Lab are customized and special ordered for the Customer. If the custom Pins received by the Customer materially differ from the order description, do not reasonably resemble the corresponding digital proof, or are somehow materially flawed in production, the Customer’s sole remedy shall be to exchange the custom Pins for new, correctly-produced Pins. Customer must notify Pin Lab of the error within 14 days of receipt of the order. The Customer may be asked to send a photograph or physical sample of the error, or return the complete order for verification prior to the exchange. The original production time will apply for the replacement Pins. If the Customer’s Pins cannot be remade correctly before the Customer’s original deadline, a full refund will be issued upon Pin Lab’s receipt of the incorrectly-produced Pins. Pin Lab may, in its absolute discretion on occasion, decide to issue a refund without requiring the Customer to return the original Pins.


Pin Lab is not responsible for typographical or design errors made by the Customer in supplying the text or design for use on their custom Pins. All ordered custom pin designs are approved by the Customer by way of a digital proof. Produced Pins are based on this approved design.


If an order of custom Pins is correctly produced, Pin Lab is unable to accept returns or issue refunds, due to the custom nature of our products, Pin Lab cannot cancel an order once production has begun.


Privacy Policy

Pin Lab will not share or sell any Customer’s address, telephone number, e-mail address, or payment information to organizations outside of Pin Lab and its subcontractors. For every order placed, Pin Lab provides information about the Customer and the Customer’s order to its subcontractors in order to produce the Customer’s custom Pins. Pin Lab may also share information about the Customer or the Customer’s order with any relevant organizations to determine if the use of any used Licensed Marks are prohibited. Pin Lab reserves the right to use any Customer’s name, related organization name, and/or produced Pin design for promotional, informational, or marketing purposes on PinLab.com or in any other form of media, unless, prior to ordering, the Customer requests in writing that their custom Pin design not be used by Pin Lab for promotional purposes.


Notification of Changes

Pin Lab reserves the right to change these Terms and Conditions from time to time as it sees fit. Your continued placing of orders with Pin Lab and/or use of the Web site signifies your acceptance of any adjustments to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. You are therefore advised to re-read this statement on a regular basis.


Modification of Content

The information and product listings on this Web site may contain typographical errors, inaccuracies, or omissions and may not be complete or current. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Pin Lab reserves the right to correct any errors, inaccuracies or omissions and to change or update information or content at any time, each without prior notice (including after you have placed/submitted your order). Pin Lab also reserves the right to refuse or cancel any price quotes or orders containing any error, inaccuracy, or omission, even after an order has been submitted and/or payment has been received. Pin Lab will promptly issue any necessary refunds or credits upon discovery of any errors related to the Customer’s order.


Limit of Responsibility

Pin Lab will be responsible for acting only on those instructions sent to Pin Lab that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Pin Lab is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Pin Lab is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit card company.


The information and materials contained in this Web site, including text, graphics, links or other items, are provided “as is”, “as available”. Pin Lab does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, or fitness for a particular purpose is given in conjunction with the information and materials.


In no event will Pin Lab be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this Web site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Pin Lab, or representatives thereof, are advised of the possibility of such damages, losses or expenses.



Should any part of these Terms and Conditions be rendered or declared invalid by a court of competent jurisdiction of the State of Florida, such invalidation of such part or portion of these Terms and Conditions should not invalidate the remaining portions thereof, and they shall remain in full force and effect.



You agree to indemnify Pin Lab and its affiliates and to hold them harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of PinLab.com or Pin Lab’s products, your violation of these Terms and Conditions, or your violation of any rights of another, including, but not limited to, trademark or copyright infringement.


You agree that you will use this Web site and any of Pin Lab’s products ordered in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity.


Governing Law

These Terms and Conditions and your relationship with Pin Lab shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict of law provisions. You and Pin Lab agree to submit to the personal and exclusive jurisdiction of the courts located within Orange County, Florida. This Agreement constitutes the entire agreement between you and Pin Lab and supersedes all other communications, written or oral, with regard to the Web site and services provided by Pin Lab.



Any questions, comments, or concerns regarding these Terms and Conditions or any other topics related to Pin Lab and its products and services should be directed to:


Pin Lab

PO Box 784568

Winter Garden, FL 34778





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